Fixing old IKEA Malm saggy drawers. For free.

Let me start with this – I do hate new Malm’s drawer chests. 3, 4 or even 6 drawers, doesn’t matter.
From top to bottom. Quality is terrible, some metal parts been switched to plastic one, unnecessary heavy MDF inserts, new designs are… Bad. Just bad.
In other hand we do have lots of old style MALM’s. And we love them. In my opinion this series was one of the IKEA’s best ever made.

Saggy problem

They are getting hard to find nowadays.
The best place to look is local craigslist. You may find them really cheap or even for free.
But most of chests will have common problem – saggy drawers.

For some reason for years MALM chests been selling without any support for drawers. We still have our first MALM 3-drawer chest back form 2005 and our last one purchased from IKEA not long before they start calling them off, six from craigslist – and none of them, not a single one, came with drawer support. No surprise they bow other the time. We took good care of ours, but even they were saggy enough to became a problem. You can imagine “sagginess” of drawers we picked up from CL…


You can google it and will find dozens of ideas on how to fix it – from simply “glue it” to “re-cut dados” and “build it from zero”
But I found a better way and it’s totally free.

And it’s as simple as it could be.
Just call this number 1 (888) 888-4532 IKEA Customer support, tell them you have bunch (or just a few) MALM drawer chests, all drawers are saggy and in order to fix it you need to place an order for part number 123833. Order as many as you’ll need. I’d ordered 20+ to fix all drawers.
It’s free of any charge / free shipping. My came from Canada (sic!) instead of two local IKEA stores.
You’ll receive it within 14 business days / no questions asked.
Then follow instructions from IKEA and install it.
That is it, guys 🙂

And one more advice.
If your piece of furniture from IKEA on the way to dumpster, spend five minutes and get as many parts from it as you can. Especially all metal parts, will thank me later 🙂

What do you think?
If you like it, don’t be shy to drop comment or two, or just share it – this would be very helpful for us!

44 thoughts on “Fixing old IKEA Malm saggy drawers. For free.

    1. Unfortunately no, sorry.
      However I was able to order it twice – for my Malm’s and almost year later for my sister’s.
      As a matter of fact my first call was rejected by IKEA rep, but second person accepted my order without any questions.
      Maybe you should give it one more try? Or, and it’s possible too, IKEA changed part number and you need to ask for drawer support for Malm instead of given then that number.

    2. I was sent these things and they didn’t even fit the drawers and didn’t come with installation instructions.

      1. Did you request them? Ikea is pretty good.. I seriously doubt they errantly sent drawer supports for a Malm Dresser to you with out you asking. There are a -bunch- of YouTube video’s out there that show you how to put them on the drawer bottoms.. did you order the crews from them as well? very easy and super fix to the drawer problem!

        1. Yes. I did. I read a post that IKEA has under drawer supports for saggy drawers.

          I let the rep know that I had the IKEA Malm model dressers. They sent me these metal braces, like that pictured above. They were like a half inch too long and no instructions on how to install them.

          So I am at a loss. I’ve even looked for YouTube DIY videos using these braces and no such luck.

  1. Thanks for posting this hack! I was about to throw out my old Malm drawers because I’m finally sick of the sagginess. Now I can extent its life and love a bit longer with this EASY and COST FREE hack. double thumbs up

    1. Just ordered 6x part# 123833 with a phone call to customer service. No further questions were asked.
      Expected to receive them within 4 days free of charge.

  2. Did this in Australia (but called the Australian help line) and it worked! The guy on the phone hadn’t heard of the piece but I gave him the item number, he put me on hold, and came back a minute later to ask how many I wanted! Now they’re winging their way to me from Sweden, and should take about 6 weeks to arrive…

    Thanks for the detailed post!

    1. Update: They arrived after 4 days (not weeks!) but without screws…

      Luckily my local Ikea is 10 minutes down the road, and the help desk gave me the screws (105344) no problem.

  3. This was great to find. I had purchased a new malm chest for a kids room and was surprised to see the metal bars to support the drawers and immediately look for a way to fix all my other older chests.

  4. Wow, thank you so much! I’m going to give this a try. I have sagging Hemnes drawers for 5 year old light use bedroom drawers. I have a new Hemnes living room cabinets that are junk – not square, warping drawer faces, etc. I’m sure those drawers will sag too. I put adhesive in the grooves to reinforce when i assembled, but wish i had had the drawer repair. Thanks again!!!!

  5. Excellent. I have been dealing with this for years on the Malm dresser my son has…and I just recently bought similar IKEA furniture and noticed the supports, which are great and will solve the problem!

    I was going to try and buy them, saw this article, I called 1-888-888-4532 and explained about the older dresser falling apart and the CS rep was nice, polite, understood exactly what I needed and they are on their way to me.. 4 days they say.

    IKEA supports their products. Great! 7/9/19

  6. We are redoing my nieces bedrooms and rather than buy new furniture we are painting the malm furniture but they have saggy drawers! I’ve searched many times before how to fix the drawers and was so happy that my latest search brought me to your page. This fix looks a lot easier!! I ordered enough of the metal brace parts and screws to do my dressers and theirs! 64 of metal braces and 128 screws! I got them yesterday but there were no instructions. Can you tell me what I need to do?

    1. look up the instructions for the dressers… installation is there. you know it only need one brace per drawer bottom!

      1. I thought it was 2 per bottom! Oops! I did find the link to the instructions on your page. I did both of the dressers and night table in my one nieces bedroom. I still have to fix my other nieces and mine as well. Both nieces have 2 dressers and one night table in their bedroom and I have 2 dressers. I did 2 braces per full size drawer and 1 brace for the smaller ones.

  7. The heavier insert are done for safety reasons. The older MALM were recalled because they fail the ATSM test for free standing furnitures. With all the drawers opened, it will tip over.

    8 kids were killed in the US because of this design defect (and parenting fail/not anchoring)

    I will bring the old ones back for a full refund and buy the updated models.
    In the US, they’ll even come pick then up afaik.

  8. I received the brackets in 4 days from the phone call and fixed the drawers!
    IKEA customer service ins the best.

    ONE issue, I didn’t ask for the screws.. to put it in place! they sent just the part. either way.. I ran out to home depot and got the screws 12mm 1/2 inch .

    otherwise, pull up the specs and get the part number for the screws!

  9. That was awesome!! Thanks to whoever posted this info. I called them today. My wife and I have a complete MALM bedroom set. We have two dressers, one tall and one wide. BOTH have sagging dresser drawers.

    I ordered 12 of these under drawer braces and I got them for FREE!! No cost and no shipping fee.

    Thanks IKEA!!

  10. Also! They need #12 1/2 inch PAN HEAD screws. they do not send these with the braces. (not sure what they are in UK though..) it takes 2 screws per bracket. they are very cheap

  11. Thank you for posting this information. I phoned IKEA and placed an order for 20, as you suggested, and my oder will be in the post today.

  12. 12/27/2019: Just ordered! Thanks for documenting this! Initially customer service was looking for a part under the Malm series, but I got her to look for it standalone and she found it just fine.

  13. I called the customer service in US yesterday. The representative was very nice. However, I received this email this morning. Anyone having the same issue?

    Thank you for reaching out to IKEA.

    We are sorry to hear that you need replacement parts. As it turns out, the part being requested is included with purchase of the entire MALM unit only. IKEA is actually unable to offer component parts from our product range for separate purchase. Spare parts are generally only issued for items that have damaged or missing parts upon receipt if the request is made within 365 days of the purchase date.

    If possible, we would suggest returning to an IKEA store location to speak with a Customer Service coworker, who could advise on the availability of any replacement parts in our recovery department.

    We thank you for the opportunity to assist you. 

  14. Just ordered from Ikea Australia customer support, with the 2 part numbers for bracket + screws and they are ordering and sending them over for free! Thanks for the tip!
    Will update if I receive an email rejecting the order/if it never comes.

  15. Thanks for posting this life saving tips. I’d threw out at least 4 IKEA drawers just because the drawers kept sagging even I tried to fix it numerous times with varies DIYs. I’d wait to see if IKEA respond due to this COVID-19 no one answer phone and email period. Well I just contact them via facebook to see if any luck. Thanks a bunch! Good work and keep sharing hacks and tips please.

    1. Did reaching out via Facebook work? I also tried calling them just now and there is no way getting through via phone right now.

  16. I’m in the UK I emailed them using their website form for spare parts yesterday. I just said parts missing from box and didn’t put in an order number. I ordered 4 supports (part 123833) and 8 screws (part 105344) and got an email confirmation this morning that they’d be sent in 7-10 days 😊

    Thank you! Very happy!

  17. Thanks for posting this!
    I was wondering if you ever needed to replace the bar that separates the drawers. The upper drawer doesn’t quite sit on it but since our one got broken in a move, i can tell that the missing strip is putting a bit of a strain on the lower drawer and I’m worried it will collapse sooner or later

  18. It’s Jan 1st 2021 and I just did this! It took a few moments and a little conversation for customer service to find the part (btw, they confirmed that screws do not come with). They are sending me 10 for free! The rep said the package will arrive in 2-3 weeks (delay due to coronavirus/covid19, winter holidays, shipping still clogged with holiday packages, etc.) Many thanks for posting this solution and all the people who reported their experiences!

  19. I just ordered. Super quick and easy. Didn’t even have to wait on hold. I ordered the supports and screws (thank you for posting the part numbers) and they will be shipped within 48-72 hours due to covid but rep said I should still receive this week. No questions asked or any hassle. Impressed with the customer service. Thank you so much for posting this solution!!

  20. Thanks heaps for sharing this info. I too have 3 old Malm units. I called IKEA Australia today and ordered 9 braces and 18 screws! No issues to order with a friendly customer service rep, completely free and will take 4-6 weeks (from Sweden). They’ve been saggy for the last 8 years, so another 6 weeks won’t make any difference. Glad I found this post and thanks for everyone’s comments too!

  21. Once done, all will be fine! no need to worry about it again! Ikea was great with the whole process, understands the issue and helps out quickly and happily!

    good for you!

  22. Just ordered mine in the Netherlands, as free and easy as advertised. Ordered the brackets and the screws, so thanks everyone.

  23. Brilliant – many thanks for this. For those in the UK – the customer support number is : 0203-645-0000.
    The first time I rang, the person said they had none in stock. So I rang back again to speak to someone else and they’ve ordered the supports and the screws for me. Free of charge.

  24. Thanks! I was on hold for over 15 minutes but the rep took my order without problem. I have 4 Malm dressers. Two newer dressers have metal drawer support and two older don’t. I ordered 6 pieces today and the rep email me a Ref number immediately. I should have them in 6 – 10 days.
    Dallas, Texas

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